|
Difference between "external" and "customer"
|
|
3
|
3503
|
February 15, 2019
|
|
Analytics Conversation Aggregate nError Details
|
|
2
|
1905
|
February 15, 2019
|
|
How to export the list of all interactions for a mounth?
|
|
3
|
2806
|
February 14, 2019
|
|
API vs. Reporting
|
|
2
|
4806
|
February 9, 2019
|
|
Metric of the api (Inconsistency of the documentation)
|
|
2
|
1874
|
February 8, 2019
|
|
How to monitor the messages (content) of the internal chat
|
|
2
|
2143
|
February 2, 2019
|
|
Analytics API - how to search
|
|
9
|
3999
|
December 29, 2018
|
|
Agentless Conversation IDs
|
|
2
|
2011
|
December 27, 2018
|
|
How to exclude non-telephony conversations from analytics API response?
|
|
3
|
1884
|
December 20, 2018
|
|
Service level percentage for multiple queues
|
|
5
|
2795
|
December 13, 2018
|
|
Create conversation attributes
|
|
3
|
3037
|
December 11, 2018
|
|
Querying default wrap-up-codes
|
|
2
|
4569
|
November 29, 2018
|
|
What all details I can update using Outbound "Update a contact" API
|
|
2
|
2136
|
November 23, 2018
|
|
Specific inbound volume report for users on multiple queue
|
|
2
|
1871
|
November 14, 2018
|
|
Mapping Conversations to DB structure
|
|
5
|
2456
|
November 14, 2018
|
|
"Handled" Voice Interactions versus Callback Interactions
|
|
5
|
2481
|
November 7, 2018
|
|
Identify FlowOut events in conversation data from API
|
|
4
|
3138
|
November 1, 2018
|
|
Query queues by requestedRoutingSkillId
|
|
5
|
2678
|
November 1, 2018
|
|
Overall totals seem to change if requestedRoutingSkillId groupby is used
|
|
3
|
1926
|
October 10, 2018
|
|
Abandoned Call definition
|
|
2
|
2983
|
October 6, 2018
|
|
Conversations details API to filter Outbound data
|
|
1
|
1792
|
October 6, 2018
|
|
Order of flattened dimensions
|
|
1
|
1734
|
October 5, 2018
|
|
Non-connected Calls Missing from Aggregate API as well as Report UI
|
|
5
|
2301
|
September 30, 2018
|
|
Aggregate API vs PureCloud Report Discrepancy
|
|
2
|
1896
|
September 28, 2018
|
|
Amount of interactions not matching
|
|
2
|
1671
|
September 23, 2018
|
|
Missing oServiceLevel and oServiceLevelTarget
|
|
3
|
2189
|
September 14, 2018
|
|
Get All Active Conversations
|
|
5
|
4212
|
September 13, 2018
|
|
Evaluation Aggregate Query behaviour has changed
|
|
2
|
1892
|
September 10, 2018
|
|
Metric "nOffered" Count Fluctuating on API Calls
|
|
3
|
2139
|
September 10, 2018
|
|
Associating Conversation Data to Campaign
|
|
2
|
1806
|
September 1, 2018
|