|
About the Analytics and Reporting category
|
|
0
|
3329
|
July 12, 2018
|
|
WFM Historical Adherence data discrepancy for agents
|
|
2
|
192
|
March 21, 2025
|
|
Agent metrics on receiving blind transfer, consult transfer and consult
|
|
1
|
163
|
March 21, 2025
|
|
Query related to WFM Business Units and Management Units
|
|
7
|
206
|
March 21, 2025
|
|
New Genesys Cloud Reporting & Analytics Community
|
|
1
|
256
|
April 10, 2025
|
|
Does Particpant Data get purged after a certain amount of time?
|
|
7
|
317
|
April 9, 2025
|
|
Task management metrics at timestamp level
|
|
1
|
294
|
March 28, 2025
|
|
Need Correct Payload to Retrieve Total Talk for Inbound Callback Interactions
|
|
2
|
300
|
March 27, 2025
|
|
Istorical adherence is not reflecting
|
|
2
|
316
|
March 23, 2025
|
|
Conversation with multiple Media Types and WrapUp's
|
|
6
|
407
|
March 21, 2025
|
|
Time Delay for Metadata Availability in Backend Database After Call Completion
|
|
1
|
322
|
March 19, 2025
|
|
Query related to historical adherence when moving user from one management unit to another management unit
|
|
17
|
702
|
March 15, 2025
|
|
Need to associate Skill/Skill ID to Conversation Details via API in our reports
|
|
2
|
521
|
March 2, 2025
|
|
Interaction - No Available Media
|
|
2
|
469
|
February 28, 2025
|
|
What is the difference between the metrics tTalk and tTalkComplete and what do I need to calculate AHT?
|
|
3
|
537
|
February 23, 2025
|
|
API to get all conversation id via date range
|
|
2
|
545
|
February 21, 2025
|
|
Answered Metric calculation
|
|
3
|
773
|
January 17, 2025
|
|
Calls authenticated in the IVR
|
|
1
|
675
|
January 10, 2025
|
|
Transcript Conversation Details
|
|
3
|
937
|
January 9, 2025
|
|
Bulk Recordings Export
|
|
2
|
855
|
January 5, 2025
|
|
Genesys Cloud CX : outbound campaign
|
|
2
|
787
|
January 4, 2025
|
|
Incorrect Number of Offer in Queues
|
|
1
|
702
|
January 1, 2025
|
|
Genesys Dialog Engine Bot Flows, Call Recording
|
|
1
|
743
|
December 31, 2024
|
|
API query for SecurePause
|
|
3
|
1071
|
November 20, 2024
|
|
Programmatic Idenfitication of conversations with transcripts
|
|
1
|
998
|
November 10, 2024
|
|
Rate Limits and Protected Recordings
|
|
3
|
1152
|
November 8, 2024
|
|
Amount of transcription in one queue
|
|
1
|
1026
|
November 6, 2024
|
|
Need Endpoint For Operational KPI's
|
|
2
|
1071
|
November 6, 2024
|
|
Need Endpoint for Skills Performance Metrics data
|
|
1
|
1049
|
November 6, 2024
|
|
Is there a difference in pagination between conversations and userdetails?
|
|
7
|
1238
|
October 31, 2024
|