|
Full Metrics Example
|
|
3
|
2016
|
October 14, 2019
|
|
Count number of abandoned/offered calls for a specific queue for given time period
|
|
2
|
2365
|
September 15, 2019
|
|
tWait comes 0 - conversations/details/query API
|
|
11
|
2457
|
September 15, 2019
|
|
Unknown users in PureCloud
|
|
2
|
1678
|
September 12, 2019
|
|
Finding outbound dialer conversations which never connected to an agent
|
|
3
|
2717
|
August 31, 2019
|
|
Attributes not showing in analytics/conversations responses
|
|
3
|
2258
|
August 30, 2019
|
|
Timestamp of a conversation enters a queue
|
|
3
|
2292
|
August 30, 2019
|
|
Call Recording - Dual Channel wave file
|
|
2
|
2497
|
August 24, 2019
|
|
Send email for abadnoned calls
|
|
2
|
1938
|
August 22, 2019
|
|
Evaluation Score
|
|
2
|
1824
|
August 18, 2019
|
|
Using watermarks for very long calls
|
|
6
|
2026
|
August 9, 2019
|
|
Can't figure out how to get a stereo recording
|
|
2
|
3207
|
August 9, 2019
|
|
Dashboards without navbar and tools
|
|
4
|
2483
|
August 2, 2019
|
|
Recordings aren't immediately available after conversation is ready
|
|
2
|
1696
|
August 2, 2019
|
|
Share Saved View
|
|
4
|
2620
|
August 2, 2019
|
|
How to make connection to PureCloud Call History Database and Save them to local SQL Server database using C#
|
|
19
|
6393
|
July 14, 2019
|
|
Metrics wrapup summary report
|
|
4
|
2542
|
May 24, 2019
|
|
Access of canned response usu age in the interactions
|
|
9
|
2682
|
April 29, 2019
|
|
Analytics Detail v Aggregates
|
|
2
|
1853
|
April 19, 2019
|
|
Contact List, Adherence and Agent Performance
|
|
5
|
2295
|
April 6, 2019
|
|
IVR Survey Reporting
|
|
4
|
2683
|
March 27, 2019
|
|
Tying conversation aggregate API vs reporting
|
|
4
|
2187
|
March 27, 2019
|
|
Download interaction page
|
|
2
|
1818
|
March 8, 2019
|
|
Max concurrent calls
|
|
4
|
5166
|
March 6, 2019
|
|
Dialer Campaign results
|
|
2
|
2046
|
March 1, 2019
|
|
IVR options reporting
|
|
5
|
4942
|
February 28, 2019
|
|
Conversation API Fails
|
|
3
|
1810
|
February 28, 2019
|
|
Mos score and rFactor - Missing endpoints and timestamps
|
|
5
|
5079
|
February 24, 2019
|
|
Export Reports with Format Correct
|
|
2
|
2381
|
February 23, 2019
|
|
Data dictionary of PureCloud statistic table from PCSD
|
|
2
|
2441
|
February 23, 2019
|