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Widgets customization
|
|
2
|
1717
|
November 15, 2021
|
|
Update chat transfer trigger word
|
|
4
|
2064
|
November 13, 2021
|
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Trigger genesys call flow from custom chat bot
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|
3
|
2373
|
November 12, 2021
|
|
What is "Provider ID" in /api/v2/conversations/chats
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3
|
2027
|
November 12, 2021
|
|
CustomerID field is not displayed
|
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2
|
1931
|
November 4, 2021
|
|
SEND message to Agent with "URL"
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|
5
|
2080
|
October 30, 2021
|
|
Overflow of chat queues
|
|
1
|
1737
|
October 29, 2021
|
|
Chat Widget Localization
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|
2
|
2451
|
October 2, 2021
|
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Alert client when new message is received from agent
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|
2
|
2679
|
September 30, 2021
|
|
Sending Survey Link End of Webchat
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|
1
|
1996
|
September 19, 2021
|
|
Webchat window is getting opened with a disabled overlay
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4
|
2428
|
September 18, 2021
|
|
Customising positioning of webchat widget
|
|
2
|
2031
|
September 16, 2021
|
|
Ability to change Co-Browse color scheme after Session starts
|
|
2
|
1557
|
September 10, 2021
|
|
I cannot Edit or Modify chat Title , theme , button
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|
6
|
2051
|
September 6, 2021
|
|
Web Messaging - Collecting and passing customer info
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|
4
|
2447
|
September 3, 2021
|
|
How do I create a custom slot to capture email address from the dialog engine bot flow to use in as Slot
|
|
1
|
1786
|
September 3, 2021
|
|
Question about integration with an external Chatbot platform
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|
3
|
2017
|
August 27, 2021
|
|
Web Chat Widget 1.1: IPhone Chrome is hanging
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|
2
|
1805
|
August 23, 2021
|
|
Web Chat Widget V2: Send Canned Response
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|
3
|
2080
|
August 19, 2021
|
|
Chat interaction with more than 10 hours in ACD
|
|
2
|
1590
|
August 19, 2021
|
|
WebChat Time off (holidays and office hours)
|
|
7
|
3483
|
August 13, 2021
|
|
How to reopen Web Chat Widget v2 on page navigation
|
|
4
|
2784
|
August 1, 2021
|
|
First few customer messages in a chat don't show in their view
|
|
2
|
1650
|
August 1, 2021
|
|
Format text in WebChat Widget version 2.0
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|
6
|
2790
|
July 30, 2021
|
|
Window._genesys property in chat widget configuration
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|
2
|
2681
|
July 22, 2021
|
|
configureSession return 400
|
|
2
|
1638
|
July 16, 2021
|
|
Webchat Widget info
|
|
1
|
1654
|
July 15, 2021
|
|
Dialogflow - Error for consecutive intent match
|
|
1
|
1995
|
July 11, 2021
|
|
Sometimes seeing "We're sorry but we are not able to authorize the chat session" using Developer tools chat
|
|
1
|
1539
|
July 4, 2021
|
|
Real-time position in queue for web chat
|
|
3
|
3012
|
July 2, 2021
|