|
DialogFlow PlayAudio responses
|
|
2
|
2045
|
June 11, 2020
|
|
Get user response
|
|
4
|
2214
|
June 5, 2020
|
|
Transfer to an external contact number
|
|
9
|
5153
|
May 31, 2020
|
|
Increasing queue priority
|
|
2
|
9680
|
May 29, 2020
|
|
Customer messages in a Inbound Chat Flow
|
|
4
|
3598
|
May 29, 2020
|
|
No flow invocation data
|
|
3
|
4110
|
May 22, 2020
|
|
Queues and Scheduling
|
|
3
|
2987
|
May 15, 2020
|
|
Record caller for 20 seconds
|
|
3
|
2516
|
May 10, 2020
|
|
Evaluate Architect Schedule Group
|
|
2
|
2401
|
May 10, 2020
|
|
Post a wrap--up code to a call that is transferred externally
|
|
2
|
2441
|
April 26, 2020
|
|
GSM Call group using Flow or Script or Group
|
|
1
|
1702
|
April 25, 2020
|
|
Find current queue in In-queue
|
|
3
|
2438
|
April 13, 2020
|
|
Search email attachment
|
|
3
|
3056
|
April 9, 2020
|
|
Outbound call recording
|
|
1
|
2387
|
April 4, 2020
|
|
Using “Abandoned call” in the inbound flow Architect
|
|
5
|
2760
|
April 2, 2020
|
|
Priority for DDI
|
|
9
|
2327
|
March 26, 2020
|
|
Participant attributes not available in architect flow after in a consult following a transfer.
|
|
2
|
1834
|
March 26, 2020
|
|
GetCurrentDateTimeUtc() function returns UTC-02:00 date time?
|
|
2
|
2836
|
March 22, 2020
|
|
Transfer call to another number
|
|
2
|
1770
|
March 21, 2020
|
|
Maximum Priority level
|
|
3
|
5283
|
March 12, 2020
|
|
Notify an agent of an interaction waiting in queue
|
|
2
|
2457
|
March 12, 2020
|
|
Email subject and body searches case sensitive
|
|
2
|
2881
|
March 11, 2020
|
|
Chat.Guest.customFields May Not be Populating Correctly
|
|
8
|
2528
|
March 8, 2020
|
|
Enable Voice Recording from Architect
|
|
4
|
2795
|
February 21, 2020
|
|
Automatic Survey for voice application
|
|
2
|
3458
|
February 21, 2020
|
|
Transfer call to agent that answered previously
|
|
8
|
4728
|
February 13, 2020
|
|
verify and validate incoming call digit
|
|
10
|
3908
|
February 9, 2020
|
|
Are Polly SSML Tags
|
|
6
|
2747
|
February 7, 2020
|
|
Upload and update Greetings (Prompts)
|
|
5
|
3509
|
January 2, 2020
|
|
Data Action: Get PureCloud User Presence - Call Flow Routing
|
|
2
|
2066
|
December 23, 2019
|