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Aggregate Event topic triggering
|
|
6
|
1736
|
September 27, 2023
|
|
Conversation analytics query reliability
|
|
2
|
1588
|
September 27, 2023
|
|
tWait always 0 in /api/v2/analytics/conversations/details
|
|
2
|
1714
|
September 24, 2023
|
|
How to properly get handled call count w/multi divisions and xfers
|
|
1
|
1665
|
September 8, 2023
|
|
Discrepancy in results from conversation details when ran for same interval
|
|
4
|
1714
|
September 6, 2023
|
|
How to order conversation participant and sessions
|
|
4
|
1892
|
September 6, 2023
|
|
Report - flow destination
|
|
1
|
1705
|
September 1, 2023
|
|
Screen recording indicator
|
|
4
|
2231
|
August 23, 2023
|
|
Find a specific Wrap-up Code and count dials with this
|
|
1
|
1825
|
August 23, 2023
|
|
Difference between definitions of wrap-up codes
|
|
7
|
2842
|
August 12, 2023
|
|
Dashboard for our Web messaging
|
|
3
|
1708
|
August 9, 2023
|
|
Reporting for dialer attempts
|
|
2
|
1818
|
August 6, 2023
|
|
Delete Report Export
|
|
2
|
1936
|
July 5, 2023
|
|
Need the Total Queue time for conversation on a queue
|
|
6
|
2161
|
July 3, 2023
|
|
What is the automatic recovery process and the operation team's manual recovery process if call recordings are not uploaded successfully?
|
|
3
|
1652
|
July 3, 2023
|
|
Security around "Downloadurl" from WFM API response
|
|
2
|
1692
|
July 26, 2023
|
|
Queue Performace Report | Average handle time
|
|
3
|
2266
|
June 29, 2023
|
|
More information around different SL % intervals
|
|
4
|
2316
|
July 22, 2023
|
|
Some help with interpreting WebSocket messages for transferred calls
|
|
1
|
1777
|
July 20, 2023
|
|
Trigger and disconnectType
|
|
6
|
3173
|
July 18, 2023
|
|
tAgentResponseTime. What is it actually counting?
|
|
3
|
2078
|
July 7, 2023
|
|
How to check recordings
|
|
4
|
2217
|
July 7, 2023
|
|
Genesys API - Changed Data Capture
|
|
2
|
1747
|
July 1, 2023
|
|
Active agent on queue report
|
|
5
|
3074
|
July 1, 2023
|
|
Analytics API page size
|
|
3
|
2010
|
June 22, 2023
|
|
Analytics API: high count of nError: how to identify them?
|
|
2
|
1680
|
June 22, 2023
|
|
How to get the Agent Status Logged In time
|
|
2
|
2077
|
June 16, 2023
|
|
User Detail API 30 min Aggregated result
|
|
2
|
1730
|
June 9, 2023
|
|
General Bot related question
|
|
1
|
1702
|
June 3, 2023
|
|
Collecting Queue Statistical Data
|
|
2
|
1881
|
June 3, 2023
|