Your friendly neighborhood yeti waving hello

Build your experience with Genesys Cloud

Find resources such as code samples, tutorials, and tools to help integrate Genesys Cloud into your contact center.

Looking for an interactive technical reference for the Genesys Cloud Platform API where you can try API requests without writing any code? You've found it!

Developer Tools

Just like the Dark Knight, the Bright Yeti has a utility belt full of neat gadgets! Come check out the Notifications Monitor, Analytics Query Builder, Chat Tester, and more.

Genesys for Builders

Building unique customer experiences utilizing Genesys and Amazon Web Services to address business-specific use cases.

Blueprints

These projects provide examples of API usage, 3rd party integrations, and other concepts demonstrated via a working project code.

Guides

Browse through our code-first guides that offer deep dives into the Genesys Cloud platform.

Videos

If a picture is worth a thousand words, a 10 minute video at 30 fps is worth 18 million! Take a look through our DevDrop series for short briefs as well as the DevCast Webinar library for longer form broadcasts.

Dev Blog

Visit our weblog for dev-focused articles about APIs, integrations, feature announcements and updates, and all things Genesys Cloud.

Forum

Have a question? Have an answer? Come engage with other customers and real live Genesys product devs on the Genesys Cloud Developer Forum.

AppFoundry

AppFoundry is a marketplace of solutions that offers Genesys customers a curated selection of integrations and applications to help create great customer experiences.

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Analytics & Data Management

The Analytics & Data Management category contains content relating to accessing and extracting historical conversation data from Genesys Cloud.

Authorization

The Authorization category contains content about Authorizing custom applications using one of the Genesys Cloud OAuth2 grants.

Billing

The Billing category contains content about accessing platform billing data.

Communication & Digital Channels

The Communication & Digital Channels category contains content about the digital (all non-voice media).

GDPR & Privacy

The GDPR & Privacy category contains content about GDPR, Org trust, and other regulatory and compliance topics.

Notifications & Alerts

The Notifications & Alerts category contains content about real-time notifications, Event Bridge, and general alerting.

Organization

The Organization category contains content about org configuration and other larger concepts.

Platform

The Platform category contains meta-content about the platform as well as some integration points.

Routing & Conversation Handling

The Routing & Conversation Handling category contains content about configuring routing and interacting with conversations.

Telephony

The Telephony category contains content about Edges and related telephony configurations.

User & Agent Management

The User & Agent Management category contains content about interacting with Genesys Cloud user entites.

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